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At Sassy Creations, every product is carefully handcrafted and securely packed to ensure it reaches you safely.
No Refunds:
We do not offer refunds on any orders.
Shipping Damage Replacement :
If your order arrives damaged or broken during transit, we will provide a replacement.
To claim a replacement :
Contact us within 24 hours of receiving your order
Share clear photos and an unboxing video showing the damaged product and packaging.
Claims made without an unboxing video may not be accepted.
Replacement Timeline :
Ready Stock Products: Replacement will be shipped on the next business day (subject to stock availability).
Made-to-Order Products: Replacement time will depend on the production schedule. We will share the estimated dispatch date after confirming your request.
Shipping & Packaging Charges :
Shipping and packaging charges are separate and are not included in the product price.
All orders are packed using double-layer protective packaging to minimize the risk of damage during transit.
Need Help? For any replacement requests or order-related queries, please contact us through WhatsApp or email with your order details. We’re here to help ensure you receive your products in perfect condition.